{"id":26,"date":"2012-02-19T20:33:16","date_gmt":"2012-02-19T20:33:16","guid":{"rendered":"http:\/\/richardcangemi.wordpress.com\/?p=26"},"modified":"2016-06-06T09:35:24","modified_gmt":"2016-06-06T13:35:24","slug":"you-want-to-go-with-my-competition-why-i-could-say-i-told-you-so-but-wont","status":"publish","type":"post","link":"https:\/\/richardcangemi.com\/?p=26","title":{"rendered":"So you think you want to go with my competition? Why I could say I told you so, but won\u2019t\u2026"},"content":{"rendered":"

Their lower price is not what it seems.<\/strong><\/p>\n

The old expressions are true that \u201cthere\u2019s always a catch,\u201d and \u201ca low price usually equals inferior products or service.\u201d In our business of Benefits Administration, HR, and Payroll software services, new customers come to us for a variety of reasons. The number one reason is frustration with service. We see clients that are just tired of painful and inferior help desk support, and sometimes others have more tenuous and complex system difficulties, and even some face significant compliance penalties.<\/p>\n

Getting service is like finding Waldo. <\/strong><\/p>\n

Our competition has become data-processing-centric with service as an afterthought. And while the data processing aspects of the Benefits Administration, HR, and Payroll software services business are vital, I don\u2019t believe that it is reasonable to expect our customers to be experts in our business. We see it as our job to be there to guide our clientele through the process of getting the most of our service and product capabilities. How many times a month or a year do you make a change to a Paid Time Off policy or 401K match algorithm? I\u2019m sure that for you it will not be that often, but, for us, we see these things every day. Our service model encourages our customers to engage us to assist in these types of events for your convenience. In our model, you can help yourself or be helped\u2014either way is fine by us.<\/p>\n

Don\u2019t get sold a billed of goods: Implementation<\/em>, schmimplementation<\/em>.<\/strong><\/p>\n

We\u2019ve been doing this for fifteen years. Our sales process engages our prospect to include enough information to understand our prospect\u2019s needs. We generally skip the boring PowerPoint\u00ae, and limit ourselves to five minutes on \u201cwhere we came from,\u201d\u201cwho we are,\u201d \u201cwhat we stand for,\u201d and \u201cwhere we are going.\u201d We spend adequate time justifying the project and defining project success criteria upfront. We follow-up our sales process with a client onboarding team that continues and validates the initial due diligence and works toward the orderly achievement of the defined project success milestones. We do focus on education so our clientele can get the most of our systems and services. And finally our systems and service are flexible and scalable so you are never painted in a corner or outgrow its capabilities.<\/p>\n

System conversions are expensive and time consuming\u2014don\u2019t make the wrong choice. Of course it\u2019s nice to see a prospect return to us after few months with our competitor, but I hate the fact that time and money were wasted in the process.<\/p>\n

They won\u2019t love you as much as we do.<\/strong><\/p>\n

I know this sounds corny, but it\u2019s true. We bend over backward for our clientele. Your account manager is and will be knowledgeable and accessible because your account manager won\u2019t be overloaded with too many clients\u2014by design. In fact, client retention is a major part of their compensation structure. It is their job to keep you happy and retained. We strive to keep our employees\u2019 interests aligned with our customers.<\/p>\n

We are mature, reliable, and user friendly.<\/strong><\/p>\n

This is a business where focus, experience, and maturity counts. Is our competitor really worthy of your business? With fifteen years of singular focus in the Human Capital space, we know this business and can serve your needs in this area. Our systems are state-of-the-art, easy-to-use, and accurate. They work well for thousands of clients all over the USA. We manage all things compliance related in-house\u2014it\u2019s too important to leave to a third-party processor. We are not perfect, and I\u2019d be skeptical of any firm that tells you that they are. We fix our mistakes, stand behind our company, and provide real service guarantees.<\/p>\n","protected":false},"excerpt":{"rendered":"

Their lower price is not what it seems. The old expressions are true that \u201cthere\u2019s always a catch,\u201d and \u201ca low price usually equals inferior products or service.\u201d In our business of Benefits Administration, HR, and Payroll software services, new … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"You want to go with my competition? Why I could say I told you so, but won\u2019t\u2026 http:\/\/wp.me\/p2isQi-q","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4,5,7,8,9,10,12,14,110],"tags":[106,80,82,105,83,46,111,60],"class_list":["post-26","post","type-post","status-publish","format-standard","hentry","category-customer-service","category-hcm","category-hr","category-human-capital-management","category-leadership","category-managing","category-payroll","category-recruiting","category-talent-management","tag-adp","tag-hr","tag-payroll","tag-peopleguru","tag-recruiting","tag-saas","tag-ultimate-software","tag-workforce-empowerment"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p39HvC-q","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/richardcangemi.com\/index.php?rest_route=\/wp\/v2\/posts\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/richardcangemi.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/richardcangemi.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/richardcangemi.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/richardcangemi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26"}],"version-history":[{"count":1,"href":"https:\/\/richardcangemi.com\/index.php?rest_route=\/wp\/v2\/posts\/26\/revisions"}],"predecessor-version":[{"id":272,"href":"https:\/\/richardcangemi.com\/index.php?rest_route=\/wp\/v2\/posts\/26\/revisions\/272"}],"wp:attachment":[{"href":"https:\/\/richardcangemi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/richardcangemi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=26"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/richardcangemi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}